At GetTiresOnline.com your satisfaction is very important to us. If we have made an error in fulfilling your order or if you need to return or exchange an item, GetTiresOnline.com will accept returns within 30 days of initial delivery. Please call (888) 9-Get-Tires (1-888-943-8847) for assistance in having the product returned (9am to 5pm Monday thru Friday; all times EST).
A dedicated GetTiresOnline.com member of our Customer Service Team will provide you with the information necessary to return the item and answer any questions regarding your order and our return policy.
If your order arrives damaged as a result of the shipping or handling process, accept/receive the product and then contact GetTiresOnline.com at (888) 943-8847. We will report the damage to the carrier and handle the replacement or exchange of the product.
Any shipments refused by the customer will result in shipping charges for both ways on all products returned plus a re-stocking fee of 10% (Ten Percent) per item.
Tires covered by a manufacturer’s warranty is sold with the warranty provided by the manufacturer extended to the purchaser. If you need to make a warranty claim, please call us at: (888) 943-8847. Other than applicable manufacturers’ warranties, there are no warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose.
*The customer is responsible for procuring insurance for risk of loss during shipment.
The Terms of Service were updated May 30, 2014.